Shipping & Delivery Policy

At Jewlz, we are committed to delivering your jewelry safely, securely, and on time. Every order is handled with care to ensure your shopping experience meets the highest standards of quality and service.

Order Processing

• Orders are processed within 1–4 business days after payment confirmation.
• Orders placed during weekends or public holidays will be processed on the next business day.
• During promotional campaigns or peak shopping seasons, processing times may be slightly longer.

Delivery Time

Within Saudi Arabia

• Standard delivery typically takes 2–4 business days, depending on your city and the courier's delivery schedule.
• Delivery times may vary for remote areas or due to circumstances beyond our control, such as weather conditions or public holidays.

Order Tracking

Once your order has been shipped, you will receive:

• A shipping confirmation via whats app, email or SMS.
• A tracking number that allows you to monitor your shipment until delivery.

Please ensure your contact information is accurate to receive shipment updates.

Receiving Your Order

When your order arrives, please:

• Inspect the package before accepting delivery.
• Report any visible damage, missing items, or incorrect products within 24 hours of receiving your shipment.

Our customer support team will assist you in resolving the issue as quickly as possible.

Delivery Coverage

Jewlz currently delivers to all cities and regions across the Kingdom of Saudi Arabia.

International shipping is not currently available. We will announce international delivery options once they become available.

Delivery Delays

While we strive to meet all estimated delivery times, delays may occur due to:

• High order volumes
• National holidays
• Severe weather conditions
• Courier service disruptions
• Incorrect or incomplete delivery addresses

If your order is delayed, our support team will keep you informed whenever possible.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Jewlz is not responsible for delays or additional shipping costs resulting from incorrect or incomplete delivery addresses provided during checkout.

Need Assistance?

If you have any questions regarding your shipment or delivery, our Customer Support team is happy to help.

Please contact us using the contact information available on Jewlz. Contact Us through our whatsapp

Thank you for choosing Jewlz. We appreciate your trust and look forward to delivering jewelry that shines as brightly as your special moments.

Contact Us via:

Email: [email protected]

Whats app: +966549022448