Return & Exchange Policy for Jewlz

At Jewlz Saudi Arabia, we are committed to providing a seamless shopping experience and ensuring your satisfaction with every purchase. If you need to exchange or return an item, please review our policy below.

Exchange Policy

We accept exchange requests for eligible products within the specified period from the date of delivery, provided that:

• The product is unused, unworn, and in its original condition.
• All original packaging, tags, certificates, and accessories are included.
• The item does not show any signs of damage, alteration, or misuse.
• A valid proof of purchase is provided.

Products that have been customized, engraved, resized, or made to order cannot be exchanged unless they arrive damaged or defective.

Return Policy

Customers may request a return for eligible items in accordance with Saudi consumer protection regulations and the conditions outlined below:

• The request must be submitted within the approved return period.
• The product must be returned in its original packaging and unused condition.
• Items that have been personalized or specially manufactured are not eligible for return unless there is a manufacturing defect.

Once the returned item passes our quality inspection, the refund will be processed using the original payment method according to the payment provider's processing time.

Damaged or Incorrect Orders

If you receive an item that is damaged, defective, or different from your order, please contact our customer support team immediately after receiving your shipment.

Please include:

• Your order number
• Photos of the product
• A brief description of the issue

Our team will review your request and provide the appropriate resolution as quickly as possible.

Refund Process

Approved refunds are issued through the original payment method. Processing times may vary depending on your bank or payment provider.

Shipping fees may not be refundable unless the return is due to an error on our part.

Contact Us

If you have any questions regarding our Return & Exchange Policy, our customer support team is always happy to assist you. Contact Us Now for any inquiry through our Whats app!

Email: [email protected]

Whats app: +966549022448